Privacy Policy

1. Who we are

This Privacy Policy explains how Top Care Emergency Room (“Top Care,” “we,” “us,” or “our”) handles information collected through our website at topcareemergency.com. Top Care Emergency Room is a freestanding emergency medical care facility located at 1324 N Shepherd Dr #100, Houston, TX 77008.

2. This policy and HIPAA are not the same thing

This Privacy Policy covers information collected through our website, such as contact forms and analytics. It does not replace our Notice of Privacy Practices.

As a healthcare provider, Top Care is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Protected health information that we collect when you receive care is governed by HIPAA, by the Texas Medical Records Privacy Act, and by our separate Notice of Privacy Practices. You may request a copy of our Notice of Privacy Practices at any time using the contact details at the end of this policy.

3. Information we collect

Information you give us. When you use a contact form, an online check in, or call the number on our site, you may provide your name, phone number, email address, and a short reason for your visit.

Information collected automatically. When you visit our site, we and our analytics providers may collect your IP address, device and browser type, pages viewed, the page that referred you, and similar usage data through cookies and similar technologies.

4. How we use information

We use the information described above to:

  • Respond to your questions and requests.
  • Operate, maintain, and improve our website.
  • Understand how visitors use the site and measure the performance of our content.
  • Protect the security of our site and comply with the law.
  • We do not sell your personal information. We do not use website form data to make treatment decisions.

We do not sell your personal information. We do not use website form data to make treatment decisions.

5. Cookies and tracking technologies

Our website uses cookies and similar tools to make the site work and to measure traffic. We use Google Analytics and Google Tag Manager etc. You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

6. How we share information

We may share website information with:

  • Service providers who host our site, send communications, or provide analytics on our behalf, under agreements that limit their use of the information.
  • Authorities or others when required by law, to respond to legal process, or to protect the safety and rights of our patients, staff, or the public.

Any sharing of protected health information is handled separately under HIPAA and our Notice of Privacy Practices, not under this website policy.

7. Your rights regarding health information (HIPAA and Texas law)

For protected health information held by Top Care, you generally have the right to:

  • Access and request a copy of your medical records.
  • Request a correction to your records.
  • Request an accounting of certain disclosures of your information.
  • Request restrictions on certain uses and disclosures.
  • Request that we communicate with you in a specific way or at a specific location.
  • File a complaint if you believe your privacy rights were violated, without fear of retaliation.

Texas law, including the Texas Medical Records Privacy Act, may give you additional protections beyond HIPAA. To exercise any of these rights, contact our Privacy Officer using the details below. Full details are in our Notice of Privacy Practices.

8. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Again, please do not send health information through the website.

9. Your choices

  • Cookies: manage or disable cookies in your browser.
  • Marketing: if we send you updates, you can opt out using the unsubscribe link or by contacting us.
  • Analytics: you can use browser add ons that limit analytics tracking.

10. Children’s privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. Care provided in our facility to minors is handled under HIPAA and applicable law.

11. Links to other websites

Our site may link to other websites that we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. Your continued use of the site after a change means you accept the updated policy.

13. Contact us

If you have questions about this policy or about your privacy, contact us:

  • Top Care Emergency Room
  • 324 N Shepherd Dr #100, Houston, TX 77008
  • Phone: (832) 232-0500
  • Email: info@topcareemergency.com
  • Privacy Officer: Dr. Abdulla Kudrath

If you believe your health privacy rights were violated, you may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr, and with the Texas Attorney General.